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customer service training

Customer Service Training Lifelong Learning Institute ... hassle-free and accurate service AND friendly and personal attention Voluntary Customers Your customer service experiences……… ...

http://www.doleta.gov/regions/reg05/Documents/custser2.ppt

Date added: November 11, 2011 - Views: 805

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CUSTOMER SERVICES STANDARDS TRAINING - Michigan

CUSTOMER SERVICES STANDARDS TRAINING [Date] ... rather than a gate-”keeper” Customer services staff are systems navigators Ready to help Answers to your questions Customer Service At A Glance Background The ... Standard #3 There shall be a designated toll-free customer services telephone ...

http://www.michigan.gov/documents/mentalhealth/CUSTOMER_SERVICES_STANDARDS_TRAINING_template.pppt_181458_7.ppt

Date added: September 18, 2011 - Views: 314

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Motivating Employees and Creating Self-Managed Teams

Customer Service Excellence Frank Besednjak The Training Source, Inc. The Training Source, Inc. Great Ideas for Great People! Memberships: Have Fun!

http://www.frankpresents.com/Customerserviceexcellence.ppt

Date added: September 14, 2011 - Views: 253

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Customer Satisfaction Surveys - FreeQuality

Customer Satisfaction surveys help identify why customers ... “Customer Service Training.” Internet. http://www.pbsconsulting.com ... State Example Group Activity Helpful Hints when Constructing Survey Example Items on a Fast Food Survey Summary PowerPoint Presentation ...

http://www.freequality.org/documents/training/CustomerSatisfactionSurveys%5B1%5D.ppt

Date added: July 24, 2014 - Views: 1

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Customer Service Training in the IUB Libraries

Customer Service Training in the IUB Libraries ... Donna Burkhardt from Human Resources is willing to conduct sessions for all student employees of the library free of charge. The training is two hours per ... We will meet customer needs and expectations by providing quality services and ...

http://www.indiana.edu/~iulfc/presentation/CustomerService.ppt

Date added: September 14, 2011 - Views: 163

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A Trip to Self-Discovery - University of Illinois at Springfield

... Special Event Principles Food & drink Overlapping schedule of events Music Activities for children Something free to take home (Ex: free Mickey ... “Customer Service: Disney Style”, PowerPoint ... Service Guidelines 7 Guest Service Guidelines (Cont’d) PowerPoint Presentation ...

http://www.uis.edu/newsletters/studentaffairs/documents/THEFinalCustomerServiceDisney.ppt

Date added: May 5, 2013 - Views: 22

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HOSPITALITY TRAINING - Restaurant Association of South Africa

HOSPITALITY TRAINING Food Service Industry ... All the courses are presented by a PowerPoint ... service Presenting of Food and Beverages Improving food and beverage sales Preparing for customers Planning a table service Liaising with staff Customer Care What is customer care ...

http://www.restaurant.org.za/downloads/Food_Service_Industry.ppt

Date added: May 12, 2012 - Views: 223

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Store Management at Advanced Auto Parts - Warrington ...

Insisting that your staff utilizes the sales techniques and customer service skills ... (Buy-one Get-one Free) ... Pゴシック Arial Narrow Times New Roman Monotype Sorts Wingdings Arial Black Webdings Profess 1_Profess PowerPoint Presentation Advance Auto Parts Store ...

http://warrington.ufl.edu/centers/retailcenter/docs/powerpoint/storemanagementpresentation.ppt

Date added: July 24, 2013 - Views: 20

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Customer Service in India - FreeQuality

Customer Service in India Sarajane Zarbock ... This would allow the graduates to have the technical training that these companies are looking for, benefiting both groups. ... PowerPoint Presentation Author: Amy Orton Last modified by: Matt Thomas

http://www.freequality.org/documents/Training/CustomerServiceIndia.ppt

Date added: October 15, 2011 - Views: 34

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Click to add text - MSDS

Help Module Screenshot: Email: 3E Service Silver Customer Support General Product and Service Questions Call: Customer ... 800-360-3220 Ask to speak with Customer Service for 3E Service Silver Training Chapters 1. Login Method 1. Login Method 2. Administrative Modules 2. Administrative ...

http://www.msds.com/3E_Service_Silver_Training_Material.ppt

Date added: August 27, 2011 - Views: 209

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Customer Service for Fire Departments

* Available free from U.S. Fire Administration Website. Complete Booklet to help residents ... Which of these two photos would inspire more confidence in a customer? * Customer service should be an institutionalized value in your ... PowerPoint Presentation Last modified by: Brian P. Kazmierzak ...

https://myfirecompanies.com/down_files.php?file=1926_orig.ppt&org=Customer%20Service%20for%20Fire%20Depts.ppt

Date added: September 14, 2011 - Views: 41

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Retail Human Resource Management - Warrington College of ...

... and the elderly Older workers are more reliable than younger workers Cost effective as training and recruitment costs are low Strategic Issues Facing Retail HR Professionals The design of the ... “Free to Actually Enjoy What You Are Doing ... Hero Service Stores Ritz ...

http://warrington.ufl.edu/centers/retailcenter/docs/powerpoint/retailhumanresourcemgt.ppt

Date added: May 2, 2013 - Views: 19

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Customer Service Training Association Enhancing Customer ...

Generic and static Bespoke and static Generic and fluid Bespoke and fluid eLearning tools Free Cheap Expensive Cost of ... Customer Service Training Association ... eLearning tools eLearning and Customer Services Lots of change Meeting these requirements PowerPoint ...

http://www.customerservicetrainingnetwork.co.uk/sites/default/files/Paul%20Daly.ppt

Date added: August 28, 2014 - Views: 1

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HOSPITALITY TRAINING - Restaurant Association of South Africa

... Setting table d’hote - Setting the banquet cover - Setting the a la carte cover Menu for customer service Organized ... Africa for three Years and have lived in 13 African Countries where I have worked from Cleaner to Assistant Manager for free ... HOSPITALITY TRAINING Author: user2 ...

http://www.restaurant.org.za/downloads/HOSPITALITY_TRAINING.ppt

Date added: July 27, 2012 - Views: 235

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PowerPoint Presentation

... What Customers First See 24/7 1-800 number on every page Free shipping both ways 365-day ... customer service, and warehouse training for everyone in Las Vegas Culture book Interviews and performance reviews are 50% based on core values and ... PowerPoint Presentation Author: Charlie ...

http://retailsmart.files.wordpress.com/2010/02/zappos-lessons-building-a-customerfocused-culture-1202364344232915-23.ppt

Date added: October 29, 2011 - Views: 90

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PowerPoint Presentation

... sales, customer service and support ... most Chicago Theatre shows before general public Members will occasionally receive email only offers for discounted or free tickets ... Sponsors … Users Management, Employees, Visitors Suppliers Services - Consultants CRM / Customer ...

http://www.philadelphia.edu.jo/academics/aalawneh/uploads/Loeng5_2IAA%20CRM%20Presentation%20Final.ppt

Date added: October 21, 2011 - Views: 203

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PowerPoint Presentation - U.S. Army - The Official Home Page ...

... Benefit Plans Group Life Insurance Plan Long Term Care Insurance Plan Manage Automated Benefit Data Systems Provide Customer Service, ... Portability Project Office is making progress Auditing old cases Ensuring new portees are processed correctly Providing training to APF ... PowerPoint ...

http://www.army.mil/fmwrc/documents/hr/pd/pdHR.ppt

Date added: September 19, 2011 - Views: 61

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###Customer Service Skills - PowerPoint Presentation###

Customer Service Skills BTEC Travel and Tourism What Skills are Needed? Friendliness Helpfulness Effective use of body language Good product knowledge Listening skills Courtesy Effective complaint handling skills Why are These Skills Needed?

http://www.bized.co.uk/sites/bized/files/docs/skills1.ppt

Date added: September 21, 2011 - Views: 293

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###Customer Service Skills - PowerPoint Presentation###

###Customer Service Skills - PowerPoint Presentation### Author: cmajh Last modified by: gss Created Date: 1/18/2006 12:08:32 PM Document presentation format: On-screen Show (4:3) ... Methods of Delivering Service Customer’s Needs What Next? ...

http://www.sd6.bc.ca/gss/duce/Planning10/Customer%20Compaint%20Skills.ppt

Date added: April 8, 2012 - Views: 168

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PowerPoint Presentation

... % of customers are repeat buyers Competitive Advantage Loyalty Business Model Relationship Marketing 24/7 hotline for customer service Free shipping both ways A 365-day return ... Company culture Bribes/Employee Training Cool Stories Office Spaces Tony ... PowerPoint Presentation ...

http://classes.bus.oregonstate.edu/MRKT495/Elton/Partner%20Presentations/Retailer%20Examples/Zappos%20Presentation.ppt

Date added: September 11, 2014 - Views: 1

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PowerPoint Presentation

Customer service training ‘We are ladies and gentlemen serving ladies and gentlemen. ... PowerPoint Presentation Last modified by: Simon Hudson ...

http://www.goodfellowpublishers.com/free_files/fileChapter%205.pptx

Date added: May 30, 2013 - Views: 24

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PowerPoint Presentation

... & excellent customer service Product & service consistency: Meets design specifications Close tolerances Error free delivery Defining Quality ... Understanding Quality Tools Ongoing training on analysis, assessment, ...

http://www.csun.edu/~vcmgt0j3/SOM306/PowerPoint/306Ch5.ppt

Date added: February 19, 2012 - Views: 36

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PowerPoint Presentation

... focussed on attaining CNO fitness standards and sustaining the readiness capability Effort focused on training staff, ... economy in service delivery Customer Implement SHAPE program (contracted) at Washington Navy Yard, ... PowerPoint Presentation Author: david.cosco Last modified by: tom ...

http://www.militaryonesource.mil/12038/Project%20Documents/MilitaryHOMEFRONT/Service%20Providers/DoD%20Conferences/DoD%20MWR%20Offsite/BAKER%20Navy%20-%20DoD%20Offsite%20pitch%20N92%20-%20021010.ppt

Date added: December 8, 2012 - Views: 67

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PowerPoint Presentation

... ATM & smart card Can be swiped anywhere Used at customer shops, send error-free, ... etc. High standards for service exist and are known by all employees Continuous Customer & Employee Feedback Customer satisfaction skills training ... Employees at all levels need to know Customer service is ...

http://www.bradleylambert.com/articles/docs/Tip_Customer_Satisfaction.ppt

Date added: June 25, 2013 - Views: 11

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The Customer Service Model - NASA SEWP

The Customer Service Model ... SEWP Program, and Tools Free – that is right, the cost is $0 In-depth: 1.5 to 2 hours 2 CLPs (Continuous Learning Points) ... PowerPoint Presentation Author: dnavarro Last modified by: SEWP Created Date:

http://www.sewp.nasa.gov/documents/SEWP_Symposium_2012_Customer_Service_Model.ppt

Date added: June 19, 2012 - Views: 90

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Customer service - Goodfellow Publishers

Customer Service for Hospitality & Tourism. Introduction to customer service. Chapter. 1. Topics Covered. ... novel approach to staff training . internal language ... PowerPoint Presentation Last modified by:

http://www.goodfellowpublishers.com/free_files/fileChapter%201.pptx

Date added: May 17, 2013 - Views: 12

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PowerPoint Presentation

... MANDATORY TRAINING CUSTOMER SERVICE ... MANDATORY TRAINING Jargon free With customers we need ... Calibri Arial Arial Unicode MS Candara Office Theme CUSTOMER SERVICE CUSTOMER SERVICE PowerPoint Presentation PowerPoint Presentation PowerPoint Presentation PowerPoint ...

http://www.elearningrepository.nhs.uk/sites/default/files/CUSTOMER%20SERVICES.ppt

Date added: February 23, 2013 - Views: 51

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PowerPoint Presentation

... and MID information Tools for Mail Preparers Obtaining single and bulk CRIDs and MIDs on behalf of customers Validating customer information * Full-Service Intelligent Mail The ... Full-Service. This training is designed ... Full-Service Reports Overview PowerPoint Presentation ...

https://ribbs.usps.gov/pccworkshopbox/documents/tech_guides/FullServiceCRIDsMIDs.ppt

Date added: February 9, 2014 - Views: 5

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PowerPoint Presentation

Free dabble time. Support for experiments. Make money, have fun. Free spirits. ... Training Courses. Customer Service = investment not expense. Free Food. Positive Emotional Connection. Humility. Honesty. ... PowerPoint Presentation

https://www.assaabloydss.com/Local/DSS/Americas%20Conference/2012/Presentations/Rao%20-%20Module%208%20-%20Culture%20of%20Innovation%20(08.20.12).pptx

Date added: March 27, 2014 - Views: 1

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PowerPoint Presentation

Understand the guiding principles of the Healthy Hunger Free Kids Act of 2010 at the federal level; ... KY Regulation regarding Food Service Staff Training. Please see full regulation for more information. ... PowerPoint Presentation

http://education.ky.gov/federal/SCN/Documents/School%20Food%20Service%20Rules%20and%20Administrative%20Regulations.pptx

Date added: June 26, 2014 - Views: 1

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PowerPoint Presentation

... they can submit their files to production using their Business Customer Gateway (or BCG) ... of participating in Full-Service, including Per piece discounts Free address correction The ability to track and monitor service The ... the Getting Started with Full-Service training.

https://ribbs.usps.gov/pccworkshopbox/documents/tech_guides/GettingStartedWithFullService.ppt

Date added: February 9, 2014 - Views: 7

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PowerPoint Presentation

Call ValueOptions’ Health Choice Toll Free Line: ... Customer Service Team for the NC Medicaid Account ValueOptions’ Customer Service Team can answer most routine questions and address many requests. ... PowerPoint Presentation Author: Tim Harper Last modified by: sdoughe

http://www.valueoptions.com/providers/Network/NC_Medicaid/2009_Provider_Training.ppt

Date added: November 8, 2011 - Views: 50

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PowerPoint Presentation

... Field Save and Approve Procedures Save and Approve Procedures Save and Approve Procedures Where To Find Help Customer Service ... PowerPoint Presentation Author: Free ... Times Arial Times New Roman New Baskerville Blank Presentation Bitmap Image Procurement Card Training ...

http://purchasing.csusb.edu/forms/GE_SAM_Service_Tutorial.ppt

Date added: September 8, 2011 - Views: 26

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PowerPoint Presentation

... to internal dispute resolution Customer has a complaint Contacts contact centre Escalated to team leader Escalated to customer service team Escalated to a Manager ... the complaint is fixed – or is it? What else should happen? Process review Staff training ... PowerPoint Presentation ...

http://www.socap.org.au/files/6J89JJFF1I/Internal%20Dispute%20Resolution%20-%20Janine%20Young.ppt

Date added: December 21, 2013 - Views: 5

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Available technology - Transportation, Safety, Human ...

... preferences, and other characteristics that make each customer unique. When you call the toll-free number at Speigel, ... Conduct standardized customer service training usingvideo and classroom training. ... PowerPoint slides up in 1-2 days . Recording up in 1 week. Topics for 2010:

http://www.jjkeller.com/wcsstore/CVCatalogAssetStore/webcasts/transport/nptc-powerpoints/CustomerService_8-25-2010.ppt

Date added: June 15, 2013 - Views: 23

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PowerPoint Presentation

... etc Training Free on-site and web-based training on proper use of Contracts ... type functionality in mid-1990’s First to post draft RFPs on Internet with interactive Q and A Strong emphasis on customer service, outreach and training Early adopters of blackberry ... PowerPoint Presentation ...

http://sewp.nasa.gov/documents/training/LeadershipandProgramManagementinAcquisition.ppt

Date added: September 4, 2014 - Views: 1

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PowerPoint Presentation

Hours of Service Driver Training August 2008 ... So, if the screen blanking feature is turned on at the request of a customer, ... PowerPoint Presentation Author: Graphic Designer Last modified by: bob.pugh Created Date: 10/19/2004 9:46:30 PM

http://www.epestransport.com/ETSdrivers/docs/HOS%20Driver%20Presntation.ppt

Date added: October 16, 2011 - Views: 59

ppt
PowerPoint Presentation

Scott Enterprises Front Desk Training Seminar Customer Service Exercise #2 It is noon on a Tuesday and you have someone on ... (Pennsylvania’s only indoor water park, Presque Isle State Park Major Corporations, Great Tax Free Shopping, Golfing, Skiing ... PowerPoint Presentation Author:

http://files.armpallc.com/training/front%20desk%20training%209.04.ppt

Date added: May 23, 2013 - Views: 21

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PowerPoint Presentation

... square foot facility Activities Customer Access Center Exception/Special Billing Payment Processing Credit & Collection Customer Service Training Bothell Facility ... Mothers Room” Free Parking Walking Trail Bothell Access Center Call ... PowerPoint Presentation ...

http://www.hthts.com/slides%20and%20handouts/Corina_Stretch_PSE_Call_Center_Case_Study.ppt

Date added: July 20, 2012 - Views: 34

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PowerPoint Presentation

... Order Modifying an Order Approving Requisitions Viewing the SF1449 Disputing a Requisition Contact Information Multi Service US Toll Free ... Only customer service will have access to view all orders. ... PowerPoint Presentation Last modified by: Carol A Taylor Created Date:

https://www.fincen.uscg.mil/powerpoint/SeaCard_Contract_Only_Vessel_Tutorial_Training.ppt

Date added: May 15, 2012 - Views: 17

ppt
PowerPoint Presentation

Federal Acquisition Service (FAS) Solutions. Customer Accounts & Research. 77 Forsyth Street, ... Hassel free procurement, fleet service card provided, charges applied to your regular fleet bill. ... PowerPoint Presentation

http://gsa.gov/graphics/regions/Customer_Workshop_FAS_Solutions.pptx

Date added: December 14, 2013 - Views: 15

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PowerPoint Presentation

... in order to comply with the restaurant policies, the customer is entitled to a free dessert. Cindy ... while customers demand attentive customer service. ... Sans MS Lock And Key PowerPoint Presentation PowerPoint Presentation PowerPoint Presentation PowerPoint ...

http://www.cs.berkeley.edu/~jfc/cs160/fall01/Projects/group1/final.ppt

Date added: October 16, 2012 - Views: 21

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PowerPoint Presentation

United States Army Food Safety Introduction US Army Center for Health Promotion and Preventive Medicine APG, MD 21010

http://foodsafetyinfo.net/food_board/data/food_board9/8hrtraining.ppt

Date added: October 6, 2011 - Views: 100

ppt
PowerPoint Presentation

Consultation is free to all! Training is Required! ... poor customer service and confusion over what is or is not allowed in terms of paper claims are just a smidgen of reported problems It will take more time to sort out exactly what is ... PowerPoint Presentation Last modified by: Mark Higley ...

http://www.vgm.com/presentations/Files/PPT/Association-Security-Training.ppt

Date added: August 1, 2013 - Views: 3

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PowerPoint Presentation

Clients Clients Management Team THANK YOU “To provide innovative HR solutions by continually exceeding customer expectations ... Mumbai and Bangalore Suite of Products Full service or specific based ... Times New Roman Arial Wingdings Default Design PowerPoint Presentation ...

http://www.hr-initiatives.com/information_center/Corporate_Presentation.ppt

Date added: August 3, 2011 - Views: 537

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PowerPoint Presentation

... blended coffees Superior customer service Attention to hiring, ... blended coffees Superior customer service Attention to hiring, training, ... PowerPoint Presentation Author: McGraw-Hill Higher Education Last modified by:

http://classes.bus.oregonstate.edu/spring-06/ba347/PowerPoint%20Slides/Chap006.ppt

Date added: March 30, 2013 - Views: 13

ppt
PowerPoint Presentation

Products & Services Research/Analysis; Business Consulting; Education/Training; ... customer service capabilities Technical Capabilities & Site Features Robust ... improving the data collection process PowerPoint Presentation The customer research team mapped the findings to the original ...

http://usda.gov/egov/egov_redesign/intranet/usability/One-Stop_Portal_Customer_Research_Study_05.03.ppt

Date added: October 21, 2013 - Views: 32

ppt
PowerPoint Presentation

... equivalent experience in specified industry Minimum 6 months Inside Sales/Customer Service experience Strong ... margin and productivity targets specific to the GE component and assignment Actively participate in training program with ... PowerPoint Presentation Author: Free Lance ...

http://www.indiana.edu/~busx420/ppt/POOPs/2004-2005/Fall/09-16/GeneralElectricCompany.ppt

Date added: October 21, 2013 - Views: 4

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Disabilities Services Training - Home - FloridaJobs.org

Disabilities Services Training ... The role of the disability specialist Customer assistance Staff resource person Liaison Did you consider learning disabilities? 50 to 80% of adults with low reading skills ... (850) 921-3201 TTY (via the Florida Relay Service): ...

http://www.floridajobs.org/civilrights/trng_pres/Disability%20Services%20Training%20-%202004.ppt

Date added: October 15, 2011 - Views: 14

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Info Sec Training - Bank Employees - CSBS

... high limits/frequencies, financial stability Provide Ongoing Security Awareness Training for BOTH ... of Fraudulent Activity in your IRP Procedures for processing a Fraudulent ACH file alert Establish procedures for customer relations and documentation of recovery ... PowerPoint Presentation ...

http://www.csbs.org/ec/cato/Documents/sample_cato_bank_ed.ppt

Date added: May 2, 2013 - Views: 86