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Georgia Department of Behavioral Health & Developmental ...

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Georgia Department of Behavioral Health & Developmental ...

Consumer satisfaction continues to be an identified key performance indicator. Each of the following ADA related services were included in the sampling of ADA individuals as ... The Georgia Quality Management System for Developmental Disabilities (GQMS) contract

http://dbhdd.georgia.gov/sites/dbhdd.georgia.gov/files/related_files/document/QMS%20Annual%20Review%20Jan%20-%20Dec%202012%20FINAL.pdf

Date added: April 22, 2013 - Views: 2

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7. Key performance indicators (KPIs) - The HPO Group Ltd

Some organizations have many KPIs or every performance indicator (EPI) ... The main aim of the KPI is to measure either system or process ... Design key performance indicators Create management information system Report and improve

http://the-hpo.com/downloads/Creating%20a%20Process%20Based%20ManageC7.pdf

Date added: April 26, 2014 - Views: 10

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Performance, quality, management - United Nations

Performance, quality, management How statistical offices try to do better Paper for Kuala Lumpur seminar, September 2001 By Willem de Vries, UNSD New York ... Waterhouse has identified three key advantages of using performance measurement: 1.

http://unstats.un.org/unsd/methods/statorg/Workshops/KualaLumpur/01_Perfomance_Indicators_Paper.PDF

Date added: December 23, 2011 - Views: 47

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Chapter Four Which Key Performance Indicators to Use?

Which Key Performance Indicators to Use? ... The Key Performance Indicator for Case Management (CM) is savings derived by managing the patient. ... The objective of disease management is to improve the quality of life and cost of

http://healthservicesreview.files.wordpress.com/2009/11/chapter-four-draft-1-1.pdf

Date added: December 29, 2012 - Views: 3

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An Introduction to Key Performance Indicators - CCINW: Home

4.1 What is a Key Performance Indicator? ... management techniques. The table right (Table 1) shows the ... An Introduction to Key Performance Indicators 9 3.2 Housing Quality Indicators (HQIs) Housing Quality Indicators (HQIs) have been

http://www.ccinw.com/images/publications/CCI_KPI_Report.pdf

Date added: December 9, 2012 - Views: 26

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Quality Management - Quality Indicator Monitoring Guidance

Quality Management Quality Indicator Monitoring Guidance ... Quality Indicators Key indicators monitor activities critical to patient outcome that often affect ... When variations in performance on quality indicators is identified as ...

http://www.cap.org/apps/docs/laboratory_accreditation/qim.pdf

Date added: August 12, 2013 - Views: 4

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Key Performance Indicators for Administrative Support Units ...

Key Performance Indicators for Administrative Support Units ... Performance Indicator Quality of Incoming Students Quality of Faculty Quality of Discipline ... Process Management (IPM) Quality Inspections Percentage of custodial staff

http://www.hanoverresearch.com/wp-content/uploads/2011/12/Key-Performance-Indicators-for-Administrative-Support-Units-Membership.pdf

Date added: September 17, 2012 - Views: 42

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Key Performance Indicators - UZ Leuven

level of performance - Management sets performance goals - To that end a signal is sensed & processed - A KPI ... Quality System Key Performance Indicators Operational Definition : The Learning Organization version 100105 Slide 44 coordinate keep focus Project

http://w1.uzleuven.be/labo/Leermodule/QUALITY_SYSTEM/3_PROCESS_CONTROL/Outlines/4_KPI/KPI.pdf

Date added: December 31, 2011 - Views: 80

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Guidelines for Developing a QMS -- Providers

... and gathering and analyzing key performance indicators to improve ... The key criteria for a Quality Management System that are identified in these guidelines are based on ... Improving Organization Performance 1) Quality Assessment and Assurance Program in place;

http://www.ahcancal.org/ncal/quality/Documents/qf_qms_guidelines.pdf

Date added: October 23, 2011 - Views: 138

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Key Performance Indicators in EMS 1 Running head: Key ...

... National Key Performance Indicator Survey Questions……………………… ... services (EMS). Key terms used in the search were emergency medical services, performance indicators, ... quality management approach included quality assurance, ...

http://www.usfa.fema.gov/pdf/efop/efo44984.pdf

Date added: March 2, 2012 - Views: 29

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Development of Key Performance Indicators (KPIs)

KPI Cards Key Performance Indicator Card KPI statement Percent of students on probation Type Quantitative Field Area Student Learning by Coursework Programs

http://www.squ.edu.om/Portals/177/Presentations/Dr%20Wadhah/KeyPerformanceIndicators%20workshop%20in%20salalah.pdf

Date added: February 25, 2013 - Views: 9

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KEY PERFORMANCE INDICATORS ( KPIs ) SAMPLES - Feedback Online

KEY PERFORMANCE INDICATORS (KPIs) ... The successful turn around, response rate and the quality of service delivered on all design requests from the manufacturing plants in ... Reviewed in quarterly management meetings SAMPLE 4 Department/Team: Clayton Distribution Centre

http://feedback.lma.biz/activity/pdf/col/Key%20Performance%20Indicators%20(KPIs).pdf

Date added: October 7, 2012 - Views: 101

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Key performance indicators (KPI)s

If a company key performance indicator is ‘increased customer satisfaction’, ... KPIs in project management Key performance indicators can be used as a performance management tool, ... formal quality plan. Quality management plan, including operational

http://www.koganpageusa.com/web_resources/excerpts/2020ProjectMgmt_Ch1.pdf

Date added: May 10, 2013 - Views: 8

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Key Performance Indicators - DLF

What is a Key Performance Indicator? ... Quality Customer ... We know how senior management uses KPI’s. How Do You Get Started?

http://www.diglib.org/wp-content/uploads/2011/01/10workshop5.pdf

Date added: October 31, 2011 - Views: 252

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An Example of Using Key Performance Indicators for Software ...

Management Fig. 1. ISO/IEC 15939 Software Measurement Process Technical and Processes ... software product quality, reduced project lead ... and product performance, and fast improvement programs, preventive and corrective actions based on analysis of key performance indicators in the project ...

http://www.ericsson.com/hr/etk/dogadjanja/mipro_2008/1220.pdf

Date added: November 13, 2011 - Views: 70

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Quality Management Tools - College of American Pathologists

*The CAP requires accredited laboratories to have a quality management plan that covers all areas of the ... satisfaction with this service is a vital indicator of quality laboratory performance. Accrediting agencies such ... laboratory and should be monitored as a key quality indicator.

http://www.cap.org/apps/docs/proficiency_testing/qmt_catalog/2013_qmt_catalog.pdf

Date added: December 16, 2012 - Views: 20

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Key Performance Indicators, Six Sigma, and Data Mining

Key Performance Indicators, ... focus on a “key performance indicator” says nothing about actual performance, ... (inputs, procurement, logistics, demand chain management, quality assurance and warranty claims), to finance (accounts payable, accounts receivable, ...

http://www.angoss.com/wp-content/uploads/2011/05/Key_Performance_Indicators_Six_Sigma_and_Data_Mining.pdf

Date added: March 20, 2013 - Views: 8

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Key Performance Indicators for Physician Practices

Key Performance Indicators for Physician Practices Sam Eddy ... Director of Physician Practice Management Sam Eddy is a results-oriented ... Purpose: Measure the Quality of AR Value: Determine cashflow and efficiency Calculation: ...

http://qli.qhr.com/2013/presentations/20130124PhysicianPractices.pdf

Date added: March 13, 2013 - Views: 12

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Key Performance Indicators - KPI’s - Beyondlean

• Explain links to Performance Management Aims & Objectives. Course Outline ... • Quality Performance ... KPI : Key Performance Indicator Unplanned Absence 28 29 30 31 Tooling Internal Days Handling Lean OSS Week Supplier Logistics

http://www.beyondlean.com/support-files/kpis.pdf

Date added: November 2, 2011 - Views: 37

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Construction Measures: Key Performance Indicators

Construction Measures: Key Performance Indicators UP-101 September 2005 ... areas of construction management listed below. c Cost ... “Construction Quality: Achieving Quality on Capital Projects,” September 2004

http://www.nwoglca.org/PDF_Files/Construction%20Measures_Key%20Performance%20Indicators.pdf

Date added: October 27, 2011 - Views: 65

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Key Performance Indicators in Public-Private Partnerships

Key Words key performance indicator, performance measure, public-private partnership, tollroad, transportation asset measurement 18. ... In addition to these manuals, a quality management plan is required. It must (1) be reviewed by the

http://international.fhwa.dot.gov/pubs/pl10029/pl10029.pdf

Date added: February 10, 2012 - Views: 25

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Using leading indicators to drive sustainability performance

Environmental Quality Management / DOI 10.1002/tqem / Summer 2009 / 87 Robert B. Pojasek ... or key performance indicators (KPIs). However, ... For any leading performance indicator to be effective, it must have certain characteristics. It

http://isites.harvard.edu/fs/docs/icb.topic746473.files/Supplemental%20Reading%20Folder/Leading%20Indicators%20Final.pdf

Date added: October 18, 2012 - Views: 6

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Measuring Supply Chain Performance - John Snow, Inc

Measuring Supply Chain Performance Guide to Key Performance Indicators for Public Health Managers ... Supply Chain Management Performance Measures Matrix by Function ... quality . indicator for Distribution/Transport.

http://deliver.jsi.com/dlvr_content/resources/allpubs/guidelines/MeasSCPerf.pdf

Date added: December 28, 2011 - Views: 30

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Useful Key Performance Indicators for Maintenance

Useful Key Performance Indicators for Maintenance Abstract Useful Key Performance Indicators for Maintenance: A useful Maintenance Key Performance Indicator (KPI) drives ... This is a business quality system and life cycle management indicator that drives defect removal and the adoption of ...

http://www.industrialaids.com/upload/Useful_Key_Performance_Indicators_for_Maintenance.pdf

Date added: April 10, 2014 - Views: 2

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Balanced Key Performance Indicators in Product Development

logistics, maintenance, and quality management. [1] Due to shorter product life cycles and a stronger ... key performance indicators (KPI). The use of KPI enables the ... key performance indicator system for technological innovation audit at

http://www.ijmmm.org/papers/006-E019.pdf

Date added: November 19, 2013 - Views: 1

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Key Performance Indicators for Technical Support , version 01

Key Performance Indicators for Technical Support March 20, 2013 ... and lessen demand for service by increasing product quality. “These pitfalls are seductive, especially for technical ... A KPI indicator should allow leadership to quickly take action.

http://www.techcenter.com/Portals/0/Whitepapers/WhitePaper_Key_Performance_Indicators_for_Technical_Support_FINAL_20130320.pdf

Date added: May 23, 2013 - Views: 5

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1 Key Performance Indicator 2 European Foundation for Quality ...

1 Key Performance Indicator 2 European Foundation for Quality Management 3 Balanced Scorecard . ENR ENR 1 Engineering News Record 2 Structural Framework 3 Procedural Framework . DPMS 1 Design Performance Measurement System 2 Radical Design 3 Incremental Design .

http://www.mbaforum.ir/download/mba/pm/5th/452.pdf

Date added: June 25, 2013 - Views: 4

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Key Performance Indicators - Constructing Excellence

Key Performance Indicators KPI Management Tool ... industry by improving quality, cost, delivery and safety in the built environment. ... Key Performance Indicator Management Tool The KPI Management Tool is an on-line facility that

http://www.constructingexcellence.org.uk/pdf/kpizone/KPI_Management_Tool.pdf

Date added: September 1, 2013 - Views: 26

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Key Performance Indicators

Key Performance Indicators USER DESCRIPTION 37/1553-HSC 105 50/1 Uen PD1. PRELIMINARY ... Key Performance Indicator (KPI) level Performance Indicator (PI) level ... Performance Management (2) Performance Indicator (3) ...

http://www.nashville.dyndns.org:800/WirelessDownloads/_lte/KPI/KEY_PERF_IND_KPIs.pdf

Date added: March 22, 2014 - Views: 8

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Key Performance Indicators for Facility Managers in a Lean ...

Key Performance Indicators ... •Management •Market differentiation ... Asset Performance Cost Control Organizational Effectiveness Resources Regulatory & Quality 1. Asset Performance/ Availability 4. Maintenance Repair Factor 5. Maintenance Cost/square

http://www.vwi.com/downloads/NMFT-Handouts/Key%20Performance%20Indicators%20for%20Maintenance.pdf

Date added: February 15, 2012 - Views: 33

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Key Performance Indicator (KPI) Guide - HDAAU

2012 and 30 June 2015 and include implementing a quality management system ... Standard 6: Service management Key objectives: ... Standard 6: Service management Key Performance Indicator 17: ...

http://www.hdaau.com.au/includes/files_cms/file/ADHC_KPI_guide_web.pdf

Date added: January 12, 2014 - Views: 1

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Human Resources Key Performance Indicators

Human Resources Key Performance Indicators Gabčanová Iveta ... Leading indicator is a metric that mainly refers to ... W.W. (2009). Performance Management Strategies. Business Intelligence Journal, 14(1), 24-27. Fitz-Enz, J. (2009). The ROI of human capital: measuring the economic value of ...

http://www.cjournal.cz/files/89.pdf

Date added: June 24, 2012 - Views: 140

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NJDEP-Performance Based Management - New Jersey

Performance Based Management: ... The unhealthy air days metric is a general indicator of overall air quality problems in NJ which are monitored by the air ... DEP Key Performance Indicator Descriptions . 27 . Natural and Historic Resources ...

http://www.nj.gov/dep/docs/dep-kpi-desc.pdf

Date added: May 23, 2013 - Views: 1

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Guidance on Developing Key Performance Indicators and Minimum ...

Guidance on developing Key Performance Indicators and Minimum Data Sets to Monitor Healthcare Quality ... Monitoring performance is a key element of quality improvement. ... The investigation occurred because a key performance indicator measuring mortality

http://www.hiqa.ie/system/files/HI_KPI_Guidelines.pdf

Date added: May 11, 2012 - Views: 14

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Strategic quality management and financial performance indicators

Strategic quality management and financial performance indicators Ross L. Chapman, Peter Charles Murray and Robert Mellor ... Validity of the selected indicators for strategic quality management The first key indicator, strategic integration, ...

http://www.emeraldinsight.com/journals.htm?articleid=840297&show=pdf

Date added: March 5, 2014 - Views: 1

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Key Risk Indicators – Their Role in Operational Risk ...

... capital allocation and performance measurement, key risk indicators (KRIs) ... be guided by consideration of the quality of the potential indicators against the effectiveness, ... the management of the indicator produces a reduction in one

http://d.yimg.com/kq/groups/12093474/1290864495/name/McLenaghenTara3.pdf

Date added: March 5, 2012 - Views: 63

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Key Performance Indicators to Benchmark Hospital Information ...

Key Performance Indicators to Benchmark Hospital Information Systems ... attempts exist to define the indicators for the quality and performance of hospitals in gen-eral and of the IT management processes, ... portant quality indicator that our experts de-

http://iig.umit.at/dokumente/z59.pdf

Date added: December 28, 2011 - Views: 153

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Key Performance Indicators Medical Devices / Equipment Management

Key Performance Indicators & Medical Devices / Equipment Management Ronnie McDermott, MSc ETCI ... Key Performance Indicators are NOT performance targets ... integrated quality, safety and risk management

http://www.etci.ie/docs/tc10sem-kpismedeqpt(15).pdf

Date added: June 20, 2012 - Views: 12

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Key Performance Indicators (KPIs) and Shipping Companies ...

Key Performance Indicators (KPIs) and Shipping Companies ... Models, like the European Foundation for Quality Management (e.g. EFQM excellence model), have divided ... A performance indicator is a measure of performance that focus

http://www.ccsenet.org/journal/index.php/ijbm/article/download/13633/11404

Date added: November 10, 2012 - Views: 9

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Integrating risk indicators into corporate performance ...

Integrating risk indicators into corporate performance management tool Jelena Raid . Swedbank Estonia . Liivalaia 8 ... Enterprise performance in CPM is measured by (key) performance indicators(KPI); in ERM, ... often proposed as n operational riska indicator is a performance measure against the

http://www.ermsymposium.org/2012/OtherPapers/Raid-Paper-01-13-12.pdf

Date added: November 12, 2012 - Views: 2

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Key Performance Indicators (KPIs) in the Public Sector: A ...

Keywords: Performance management, Performance, Indicator, Key performance indicators, Public sector, ... Total Quality Management (TQM), Management by Objectives (MBO), Quality Control Circle (QCC) and also Key Performance Indicators (KPIs).

http://www.ccsenet.org/journal/index.php/ass/article/download/11228/7990

Date added: June 5, 2012 - Views: 12

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[EN key performance indicators for airports

Keywords Airport management, Key performance indicators 1. INTRODUCTION ... Quality Management and Activity Based Costing. They ... indicator is of no use, if it is not possible to find data to calculate the value.

http://liu.diva-portal.org/smash/get/diva2:618079/FULLTEXT01.pdf

Date added: November 15, 2013 - Views: 1

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KEY PERFORMANCE INDICATORS - Plant Maintenance

A key principle of performance management ... Quality of Planning These key performance indicators for planning do not reflect the quality of the planning being done. ... Therefore a key performance indicator for maintenance effectiveness is

http://www.plant-maintenance.com/articles/KPIs.pdf

Date added: December 16, 2011 - Views: 127

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Quality key performance indicators for primary health care ...

quality key performance indicators for use within a primary care service model, which ... search for a clear meaning of the term “performance indicator” commenced. It was ... management and the Area Executive to have input into the development of the

http://www.ruralhealth.org.au/7thNRHC/Papers/general%20papers/wade.pdf

Date added: September 1, 2013 - Views: 1

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KEY PERFORMANCE INDICATORS IN Y G O H O L T A P

A key performance indicator is a measurement of pathology service performance in selected areas and should be defensible, credible, ... make explicit the areas of pathology service quality management input which have been agreed.

http://www.rcpath.org/Resources/RCPath/Migrated%20Resources/Documents/K/key_performance_indicators_in_pathology_3_2.pdf

Date added: October 11, 2012 - Views: 11

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KEY PERFORMANCE INDICATORS IN RURAL WATER SUPPLY

2.1 Key Performance Indicators (KPIs) and Benchmarks as a management tool Key Performance Indicators (KPIs) and Benchmarks are management tools for monitoring ... A Key Performance Indicator, or KPI, ... The water quality indicator for the month would be the percentage of days with acceptable ...

http://www.ewisa.co.za/literature/files/162%20Still.pdf

Date added: April 30, 2012 - Views: 4

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Key Performance Indicator: Subclinical Mastitis - UW Milk Quality

Key Performance Indicator: Subclinical Mastitis Calculation of suggested key performance indicators for subclinical mastitis. ... centers & computer management programs will calculate this index based on changes between 2 months. Others

http://milkquality.wisc.edu/wp-content/uploads/2011/09/Key-Performance-Indicator-subclinical-mastitis.pdf

Date added: March 3, 2014 - Views: 1

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Key Performance Indicators - Swartland Local Municipality

Key Performance Indicators as taken from the DWAF’s draft ... DRINKING WATER QUALITY 3.1 Indicator Programme for water quality monitoring is in place ... 5.1 Indicator Asset management plan in place

http://www.swartland.org.za/media/docs/2009/Civil%20Services%20report/Water%20Services%20Audit/Key%20Performance%20Indicators.pdf

Date added: December 17, 2013 - Views: 1

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STRATEGIES AND KEY PERFORMANCE INDICATORS FOR 2011/12 CHAPTER 4

STRATEGIES AND KEY PERFORMANCE INDICATORS FOR 2011/12 CHAPTER 4 IDP KEY PRIORITY ... Priority Area Air Quality Management Plans Rollout of the “Clean Fires Campaign in ... IDP STRATEGY KEY PERFORMANCE DELIVERABLE KEY PERFORMANCE INDICATOR coordinating a petition management system to

http://www.sedibeng.gov.za/a_keydocs/idp_2011_12/chapter_4.pdf

Date added: March 28, 2012 - Views: 5

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New Zealand Key Performance Indicators - AMHOCN

... both extracted from ‘Key Performance Indicators for New Zealand’s ... Performance indicator is defined variously in the literature but the core element is that it refers to the ... common approach is to centralise data management and indicator production functions so that

http://amhocn.org/static/files/assets/6282c6c7/Benchmarking_Manual_Part_2.pdf

Date added: March 11, 2012 - Views: 2